I know this is completely random, but I have some proof that Stardoll can do their job efficiently sometimes:
Yesterday I sent a complaint in that I cannot access my old second account which has a crap load of old Hotbuys and stuff. It was "deactivated".
I sent this message about 6:00 yesterday, and I woke up this morning & saw their response.
I'm not sure which surprises me more: The fact they actually reactivated my account or that they sent me a response in less than a day.
Maybe Stardoll can do their jobs every once in a while :P